Introducing The Hospitality Industry’s First-Ever Guest Experience Cloud

From BCV, now a RateGain Company

BCV, now a RateGain Company, is the only provider with the capacity to monitor and manage the social universe 24/7. Our comprehensive Guest Experience Cloud solution is supported by an arsenal of proprietary tools and analytics designed to increase sales, provide unparalleled guest interactions, and mitigate negative customer experiences.

Targeted Content Marketing

Operations Support

Analytics & Reporting

Targeted Content Marketing

Strategy Development


Our account teams develop customized social media strategies that align with your overall corporate and marketing objectives.

Original Content Creation


We capture unique content optimized for social media including drone photography & videography, 360 video, customized graphics, 2.5D animation & more.

Targeting & Conversion Tracking


We drive ROI by converting conversations found on social channels into proactive sales.

Operations Support

24/7 Monitoring Capabilities


Our proprietary technology captures relevant interactions and allows us to engage with guests in real-time, 24/7.

Rapid Response Alerts


Once a user engages with a hotel or resort via social media, BCV sends customized “Alerts” for any interaction that should be escalated to the property team.

Reputation Protection


We mitigate negative situations and protect your property’s reputation on social media around the clock.

Analytics & Reporting

Performance Summary Reporting


Our Reporting Platform captures analytics for each of our hotel partners across all social channels.

Property Data at Post Level


We provide performance summaries that highlight KPI’s and top performing posts across all social platforms.

Social Media Analytics Reporting


Our Reporting Platform provides a unique competitive set analysis to track progress towards our goal – to help our partners outperform their top competitors.