From BCV, now a RateGain Company
BCV, now a RateGain Company, is the only provider with the capacity to monitor and manage the social universe 24/7. Our comprehensive Guest Experience Cloud solution is supported by an arsenal of proprietary tools and analytics designed to increase sales, provide unparalleled guest interactions, and mitigate negative customer experiences.
Targeted Content Marketing
Strategy Development
Our account teams develop customized social media strategies that align with your overall corporate and marketing objectives.
Original Content Creation
We capture unique content optimized for social media including drone photography & videography, 360 video, customized graphics, 2.5D animation & more.
Targeting & Conversion Tracking
We drive ROI by converting conversations found on social channels into proactive sales.
Operations Support
24/7 Monitoring Capabilities
Our proprietary technology captures relevant interactions and allows us to engage with guests in real-time, 24/7.
Rapid Response Alerts
Once a user engages with a hotel or resort via social media, BCV sends customized “Alerts” for any interaction that should be escalated to the property team.
Reputation Protection
We mitigate negative situations and protect your property’s reputation on social media around the clock.
Analytics & Reporting
Performance Summary Reporting
Our Reporting Platform captures analytics for each of our hotel partners across all social channels.
Property Data at Post Level
We provide performance summaries that highlight KPI’s and top performing posts across all social platforms.
Social Media Analytics Reporting
Our Reporting Platform provides a unique competitive set analysis to track progress towards our goal – to help our partners outperform their top competitors.
